July was a month of records for the GuildQuality team. Those records prompted us to wonder if we might be seeing some records in other areas that aren't on our radar screen. The first area we checked was consumer traffic: How well our we promoting our community of quality?

For the first time, we examined the collective pageviews for all of our members' profiles, listings, and customer reports:

Click here to read more.

We recently had the pleasure of spending about 45 minutes with three remodeling leaders as they talked about how their businesses deliver a superior customer experience and how their focus on quality manifests itself in their company culture, systems, and processes.

The recorded conversation can be found on NARI's online Learning Center. Click here to listen.

Click here to read more.

There are signs that we are poised for Recovery. What will the recovery look like? What will we need to do to compete and maximize revenue and margin in the recovering environment? Join Jon Fogg of the Berke Group on Thursday at 2pm EST. Click here to register.

Based on last week's survey of our membership, Guildmembers predict continued improvement in the market, but the pace of improvement will decline.

Click here to read more.

In the most recent Remodeling Magazine, Victoria Downing penned a tight article on why many remodelers (and custom builders or developers) rely on customer satisfaction surveying to deliver a great customer experience, how they use it in their day to day operations, and how it can help them to drive up referrals.

Click here to read more.

In July, we launched a new service focused on surveying our member's sales prospects, typically after the initial appointment. The response from our members was positive and prospect surveying accounted for 14% of our total survey volumes last month.

Click here to read more.